Shipping Policy
At Exsivia, we are committed to delivering your order with good quality packaging within a given time frame. We ship throughout the week, except Sundays and public holidays. To ensure your order reaches you in good condition and in the shortest span of time, we partner with reputed courier agencies, including USPS and UPS.
Order Processing:
Orders placed on our website will be processed within 24-48 hours.
For shipments via USPS, orders will not be processed on Sundays. For all other days, orders will be processed as usual.
For shipments via UPS, orders will be processed all 7 days of the week.
Once your order is shipped, a shipping confirmation with your tracking number will be sent to the email address you provided during checkout.
Domestic Shipping (USA):
Standard Shipping: Please allow 3 to 7 business days for your order to arrive.
Free Shipping: We offer complimentary standard shipping for orders above $20. This offer is only valid for customers within the USA.
All our shipments within the USA are carried out via USPS or UPS, depending on the location and the type of product.
International Shipping (Mexico, Canada & Other Locations):
Shipping to Mexico and Canada might take slightly longer. Please allow 7 to 14 business days for your order to arrive.
For other international orders, the shipping charges and estimated delivery time will vary based on the location.
The receiver is responsible for any customs duties or taxes imposed by the destination country.
All our international shipments are carried out via USPS or UPS.
Shipping Charges:
Shipping fees vary depending on the location and weight of the package.
All charges will be mentioned clearly at checkout before you finalize your order.
Estimated Delivery Time:
The estimated delivery time will depend on the destination. Typical delivery times range from 2-7 business days for domestic orders.
Delayed/Lost Orders:
Exsivia is not responsible for delays or loss caused by the courier service or international customs. However, we will do our best to assist you in case your package is delayed or lost. Please contact our customer service team for further assistance.
Changes in Order:
If you need to change an order after it has been placed, please contact us immediately. We will do our best to accommodate your changes if the order has not already been processed and shipped.
Return Policy:
We accept returns within 7 days of receiving your order. The refund will be processed within 7 days of us receiving the returned product.
Returns are only accepted if the product has a significant defect or issue.
Products returned due to a change of mind or any reason other than a significant defect will not be accepted.
The returned product must be in its original packaging and should not be used.
We offer complimentary return shipping for all our customers. However, products that are on sale or have been purchased during a promotional offer are not eligible for returns.
