1. Customer Satisfaction Guarantee:
At Exsivia, we prioritize your satisfaction. If you are not completely satisfied with your purchase, please contact our customer support immediately. We are committed to resolve any issues you may have and will initiate the return process promptly to ensure your satisfaction.
2. Quality Feedback:
Your feedback is invaluable to us. If you have opened the product and find the quality unsatisfactory, we encourage you to provide us with detailed feedback explaining the reasons for your dissatisfaction. Our dedicated team will thoroughly review your feedback and work towards a satisfactory outcome tailored to your needs.
3. Returns and Refunds:
a. Free Returns: We understand that circumstances may change after making a purchase. Therefore, we offer free returns for valid reasons or under compelling justifications. To request a return, please reach out to our customer support. Our knowledgeable team will guide you through the return process and provide you with the necessary instructions.
b. Return Eligibility: To maintain fairness and uphold the integrity of our return policy, please note that once a product’s seal is broken, or it has been tested or used, it cannot be returned. We appreciate your understanding in this matter.
c. Change of Mind Returns: In the event that you change your mind after receiving the product and wish to return it, you will be responsible for the return shipping cost. To ensure a smooth return process, please ensure that the product is in its original condition, unused, and securely packaged before returning it.
d. Faulty Product Returns: In the rare event that a product needs to be returned due to a fault on our part, Exsivia will cover the return shipping cost. Please contact our customer support immediately if you notice there is a manufacturing defect or an error on our end. We will process the return within one week of receiving the faulty product.
Please be aware that this return policy aligns with the rules and regulations of our company, Exsivia. We are dedicated to processing all returns in accordance with this policy, ensuring a seamless experience for our valued customers.
If you have any further questions or require assistance with a return, please don’t hesitate to reach out to our dedicated customer support team. We are here to ensure your satisfaction and provide you with the best possible shopping experience.
Thank you for choosing Exsivia!
