Help & Support - Frequently Asked Questions
Find answers to all your queries about ordering, shipping, and our policies, right here!
These choices convey the purpose of the FAQ page clearly and invite users to explore the answers to their potential questions, enhancing their browsing experience.
Once your order is shipped, you will receive a confirmation email with a tracking link. Use this link to check the status of your shipment.
We are committed to protecting your privacy. Personal information collected is only used in accordance with our detailed Privacy Policy.
Using our website means you agree to our Terms and Conditions, which cover important topics such as site usage, content ownership, and dispute resolution.
All content, including text, graphics, and images, is our property or used with permission and protected by copyright laws.
We accept returns of unused and unopened products within 7 days of delivery. Some exclusions apply, so please refer to our full Return Policy.
We offer domestic and international shipping options. Orders are processed promptly and shipping costs are calculated based on location and package weight.
Please contact our customer service for assistance. We are not responsible for delays caused by couriers but will help track down any issues.
Changes to orders are possible only if they have not yet been processed. Contact us immediately for any order adjustments.
International shipments may incur customs duties and taxes which are the responsibility of the recipient.
We accept various payment methods including credit cards, PayPal, and others depending on your country. Check available payment options at checkout.
We accept returns within 30 days of purchase if the products are unused and in their original condition. Some restrictions apply based on location and product type.
Please contact our customer service immediately to arrange for a replacement or refund.
If you experience any navigational issues on our website, try using incognito mode or clear your browser’s cache. If problems persist, contact our support team for help.
To receive coupon codes and special offers, subscribe to our newsletter, join our loyalty program, or follow us on social media. We often share exclusive promotions with our community.
Yes, we ship internationally to selected countries. Please refer to our shipping policy for detailed information on shipping locations and charges.
You can enter your promo code at checkout. Ensure the code is valid and applicable to the items in your cart.
No, our products are cruelty-free. We are committed to ethical practices, including not testing on animals.
Subscribe to our newsletter through our website to receive the latest updates and exclusive offers.
Frequently Asked Questions for the Affiliate Program
Join our program by signing up through our affiliate page. Approval is subject to our assessment of your blog, social media, or other promotional methods.
Affiliates earn a percentage-based commission on net sales, excluding shipping, taxes, and returns. Specific rates and potential bonuses will be provided upon acceptance into the program.
Payments are made monthly, provided earnings meet the minimum threshold as outlined in your affiliate dashboard.
You are encouraged to use various promotional methods including PPC, email marketing, and social media. All promotions must comply with legal standards, including FTC guidelines.
You will have access to an affiliate portal where you can track your referrals, earnings, and access promotional materials using a unique username and password.
Affiliates may use Exsivia brand assets as per the guidelines provided. All uses must be pre-approved to ensure brand consistency.
Non-compliance may result in account deactivation and forfeiture of accrued commissions. Ensure to adhere to all applicable laws and program guidelines.
Disputes should first be addressed through direct negotiation. If unresolved, they may be escalated to mediation or arbitration as mutually agreed.
